Resolve incorrectly receipted accounts

If a payment is receipted to the wrong account, you need to reverse the payment then receipt that amount to the correct bank account.

In the following steps, we will reverse a payment and receipt the correct bank account. 

Step 1 - reverse the payment.

1. Open the Patient's record.
2. Select Acc Enquiry.
3. Select the Payments button.
   The Payment Enquiry screen will open.
4. Select the receipt.
5. Select Reverse Allocation, and confirm.
6. Select Reverse Payment.
7. Provide a reason in the dialog.
8. Select OK.
9. Select Close.
   This will leave you with this amount showing as Outstanding in the patient's Account Enquiry screen

Step 2 -  Receipt to the correct bank account

1. From Acc Enquiry, select Receipt.
   The Receipt Payment screen will open.
2. Select the correct bank account.
3. Enter the payment value.
4. Select the payment method.
5. In Name, note the payment information.
6. Select Allocate.
7. Select Fully Receipt.
8. Select Close.

The Banking Report will now show a Transfer Out for the reverse payment, and the payment to the correct bank account will appear under the payment method used.