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Created On: 13/08/2025
in BILLING Billing options
Process an invoice where the MA Online Rebate is paid to the clinic. In this instance, the patient will pay the Gap and Medicare will send the Rebate to the clinic/billing doctor’s account.
The process for this scenario:
Create an in...
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Created On: 12/08/2025
in BILLING 3rd party billing
Unallocated credits can occur when an invoice with Medicare or DVA as the payer is voided but payment is still received. In this scenario, all claims covered by the payment must be manually receipted, and:
The amount received for the voi...
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If an ePayment is made using Zedmed's Payment Gateway, a full or partial refund can be processed in two steps using the Tyro portal and Zedmed.
Step 1 - Submit a refund in Tyro
Open your Tyro web portal.
Log into the Tyro portal usin...
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Created On: 08/08/2025
in CLINICAL Clinical features
Conduct remote video consultations with Zedmed patients using an integrated workflow of appointment types and notifications. Click here to view a one-page quickstart guide
Workflow overview The patient is Admitted to the Waiting Room...
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Created On: 08/08/2025
in CLOUD Request forms
This form is for Zedmed Cloud customers. The request will go to the Zedmed Cloud support team who will create a 2FA cloud login and Zedmed account. The form can be used for up to 5 users. Request form: Create a Zedmed Cloud user account I...
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Created On: 06/08/2025
in ADMIN Practice setup
Automatically add referral doctors to a patient's Clinical demographics. This feature is enabled as a Branch option and requires Zedmed v38.6.2 or later. Specialists will be added to the ' Other Clinicians' field. GPs will be added to the ' Ge...
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Created On: 30/07/2025
in OFFICE Telehealth (on-prem)
Telehealth allows practitioners to run a remote consultation by opening a Telehealth display option from the Current Encounter menu. Telehealth User Guide What are the advantages of Zedmed's Telehealth? Provides an integrated workflow...
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Created On: 15/07/2025
in OFFICE Telehealth (on-prem)
Monitor the Waiting Room for the Telehealth patient's arrival. Patients automatically attend to the Waiting Room when they open Telehealth on their phone and tap Join . A red notification banner appears above the patient's record when they hav...
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If a patient has been overcharged, you can credit their account with the overcharged amount instead of doing a refund. For example, if an invoice was receipted for $300 when the service only cost $200, you could adjust the invoice to $200 and sa...
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Created On: 09/07/2025
in OFFICE Release notes
7 August 2025 | This release includes 4 new features, 7 enhancements and 20 fixes. NEW Telehealth (Zedmed on-prem customers only) Telehealth allows practitioners to run remote video consultations from Zedmed. This feature includes int...