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  • Zedmed Website
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  • Glossary
  • CLINICAL
    • Running an encounter
      • Clinical overview
      • Starting an encounter
      • Recording an encounter
      • Patient demographics
      • Patient summaries
      • Patient history
      • End of encounter billing
    • Results inbox
      • Results Inbox training video
      • Managing the Results Inbox
      • Assign or reassign results
      • Scan results & documents
      • Summary Views Results
    • Clinical features
      • Secure Send
      • Heidi AI
      • The Doctors App
      • Quick Documents
      • Clinical Letter Writer
      • My Health Record
      • HealthShare directory
      • Zedmed Auto Text
      • Heidi AI FAQ
    • Problems module
      • Add problem from ICPC
      • Add existing/recent problem
      • Add problem using free text
      • Summary Views Problems
    • Drugs module
      • Write a prescription
      • Write a compound drug script
      • Script Details screen
      • Reprints and cancellations
      • Summary Views Medications
      • Selecting drugs using MIMS
    • Observations module
      • Record physical measurements
      • Record INR measurements
      • Record pathology results
      • Record respiratory functions
      • Summary Views Observations
    • Referrals module
      • Write a referral letter
      • Write a pathology referral
      • Write a radiology referral
      • SmartForm & SR referrals
      • Summary Views Referrals
    • Immunisations module
      • Immunise an adult
      • Immunise a child
      • Transmit immunisations to AIR
      • Summary Views Immunisations
    • Allergies module
      • Record an allergy
      • Record no known allergies
      • Remove an allergy
      • Summary Views Allergies
    • Other modules
      • Chronic Disease Management
      • Pregnancy features
      • Examination Templates
      • Backdate
      • Diagrams module
      • Capture/Import (Image)
      • Clinical Calculators
    • Clinical resources
      • Clinical reports menu
      • Heidi AI set up account
      • Flexi reports
      • My Health Record FAQ
      • Document versioning
      • Outbox Viewer
    • Clinical tasks
      • Write Batch Letters
      • Write ReturnToWorkSA eWCC
      • Create To do lists
      • Spell check
  • OFFICE
    • Patients
      • Register/update a patient
      • Find existing patient
      • Attend a patient
      • Invoice a patient
      • Add or change a referral
      • Archive or merge patients
      • Account Enquiry guide
    • Appointments
      • Find an appointment
      • Book an appointment
      • Cancel an appointment
      • Appointment display options
      • Manage the Waiting Room
      • SMS confirmations & reminders
      • Send a manual recall
      • Send a manual reminder
      • Surgical bookings
    • Scheduling
      • Create a schedule
      • Change a schedule (ongoing)
      • Extend a schedule (one-off)
      • Mark a period as unavailable
      • Scheduling FAQ
      • Scheduling video guide
    • Online Appointments
      • Online Appointments FAQ
      • Patient guide to OLA
      • Reception guide to OLA
      • Reconcile new OLA
      • OLA document requests
      • OLA Release notes
      • Set up Online Appointments
    • Zedmed SMS
      • Set up SMS
      • SMS Configurations
      • Managing SMS messages
      • ZedSMS Message Centre
      • Top up ZedSMS credits
      • Customise SMS text
      • Marketing Messages
      • All SMS send options
    • Office features
      • Intramail system
      • Shortcut keys
      • Office letters & labels
      • Classic & modern themes
      • Logins & passwords
      • Change your password
      • Switch branch or user
      • TeamViewer QuickSupport
    • Management reports
      • Patients Report
      • Recalls Report
      • Statistics Report
      • Referral Doctors Statistics
      • Patient Service report/Bulk SMS
      • Assistant Service Report
    • Daily reports
      • Transaction GST Report
      • Attendance Report
      • Appointment Report
      • Appointment Audit Report
      • Waiting Times Report
    • Practice reports
      • Finding the right report
      • Reports video guide
      • Referral Doctors Report
      • Treating Doctors Report
      • Item Report
      • Referrals Expiring Report
    • Payment Gateway
      • Payment Gateway FAQ
      • How to request a credit card
      • How to use Payment Gateway
      • OLA bookings with PG
      • Payment Gateway refunds
      • Payment Gateway report
    • Release notes
      • Zedmed's Current Release
      • Zedmed v36.2.0
      • Zedmed Version 35
  • BILLING
    • Payers & fees
      • Payers, items & fees overview
      • Managing Item fees
      • Update existing Medicare fees
      • Update Other Fees
      • Add a new Medicare item
      • Add a non-Medicare item
      • Add a new fee type
      • Extend a fee's end date
      • Derived item fees
    • Invoice creation
      • Bulk Bill & DVA invoicing
      • ECLIPSE (Fund) invoicing
      • Private Patient invoicing (MAOnline/Tyro Easyclaim)
      • 3rd party invoicing (e.g TAC)
      • Suppressed invoices (for claims)
    • Billing options
      • Cancel an invoice (void)
      • Create a quote
      • Charge a non-attendance fee
      • Assisted billing
      • Bulk Billing consent
      • Take a deposit (allocate later)
      • Deferred billing (pay later)
    • Claim management
      • Reconcile payments
      • Review claims
      • Manually Associate Receipts
      • Manually receipt a Medicare payment for a voided invoice
      • Manually receipt an ECLIPSE payment for a voided invoice
      • Videos for Claims & Payments
    • 3rd party billing
      • 3rd party receipting
      • 3rd party adjustments
      • Refund a 3rd party
      • 3rd party unallocated credits
      • Batching invoices and receipts
    • Private patient billing
      • Private patient receipting
      • Private patient adjustments
      • Refund a private patient
      • Reversing MA Online payments
    • Payer management
      • Create a new payer
      • Make Medicare/DVA the payer
      • Make a health fund the payer
      • Make the patient the payer
      • Make family member the payer
      • Add 3rd party payer (e.g.TAC)
      • Deactivate/activate a payer
    • Banking
      • Best practice banking
      • Using batches and sessions
      • Banking reports
      • Debtors Report
      • Managing Transfers In & Out
      • Resolving incorrectly receipted accounts
  • CLOUD
    • New to cloud
      • First time login & 2FA setup
      • What will change? (browser)
      • What will change? (AppStream)
      • Tasks performed by Zedmed
    • Cloud login
      • Logging into Zedmed Cloud
      • Logging in using AppStream
      • Using 2FA with no internet
      • Changing your cloud password
    • Cloud UI
      • Cloud navigation video
      • Zedmed Cloud menu
      • Copy paste in cloud
      • Cloud UI Tips & Tricks
    • Cloud tasks
      • Cloud scanning
      • Cloud printing
      • Cloud file uploads
      • Cloud file downloads
    • Request forms
      • Disable user request
      • New user request
      • Change user access request
    • Cloud resources
      • Cloud TeamViewer
      • Manage Office RTF templates
      • Secure messaging clients
      • Middleware install
      • Troubleshooting & FAQ
      • Tyro Terminal selector
      • Zedmed Cloud Requirements
      • Zedmed Cloud loading issue
  • VIDEOS
    • ADMIN
      • Office setup
        • Create an Appointment Type
        • Create an activity type
        • Create a custom Reminder
        • Schedule reminders
        • Schedule recalls
        • Set up recall types
        • Add new patient types
        • Add Address Book contacts
        • Edit Message of the Day
      • Software updates
        • All release notes
        • Zedmed upgrade guide
        • Zedmed specifications
        • Zedmed firewall settings
        • NASH certificates
        • Update MIMS
        • Change the Zedmed theme
      • Templates & forms
        • Zedmed templates overview
        • Clinical templates
        • Office templates (FRM Word)
        • Office templates (RTF Internal)
        • Create custom invoices
        • Set up electronic signatures
      • PM notifications
        • Practice setup
          • Practice details
          • Add a hospital
          • Add a branch
          • Rename a branch
          • Set up Eclipse
          • Set up Tyro
          • Customising the Results inbox
          • Set up drop-down Lists
          • Register for Medicare claims
          • Practice definable fields
          • Add clinical library files
          • ACIR Immunisation defaults
          • Set Site Type (Specialist/GP)
        • Staff setup
          • Add/Remove staff
          • Add a new doctor
          • Disable a doctor
          • Register doctor for claims
          • Add a new resource
          • Accounts & security
          • Void Claim services role
          • Reset a users password
          • Claims & Payments access
        • Integration support
          • Clinical Integrations
          • MyMedicare
          • MedicarePlus
          • Surgical Partners
          • eRx ePrescribing
          • HealthShare
          • ReturnToWorkSA
          • MyHealth Record
          • Stock Management
          • Cubiko practice intelligence
        • Payment Gateway
          • Onboarding Payment Gateway
          • eCommerce registration tips
          • Create Tyro refunder account
          • Create Tyro API password
          • Set up Payment Gateway
        • SmartForms
          • HL SmartForms install
          • HL SmartForms upgrade
          • HL SmartForms v35 to v36
          • SmartForms troubleshooting
        • Secure Send
          • Secure Send setup
          • FAQ for patients
          • Secure send templates
          • Secure Send logo
        • Error codes
          • AIR error codes
          • Medicare rebate exceptions
          • Medicare error codes
          • ECLIPSE errors
        • Practice guidance
          • Expiring NASH certificate
          • Zedmed best practice guide
          • Payroll tax change preparations
          • Measuring practitioner's time
          • Practice checklists
        • Stock Management (Hidden-all linked)
        • Home

        CLOUD

        New to cloud (4)

        • First time login & 2FA setup
        • What will change? (browser)
        • What will change? (AppStream)
        • Tasks performed by Zedmed

        Cloud login (4)

        • Logging into Zedmed Cloud
        • Logging in using AppStream
        • Using 2FA with no internet
        • Changing your cloud password

        Cloud UI (4)

        • Cloud navigation video
        • Zedmed Cloud menu
        • Copy paste in cloud
        • Cloud UI Tips & Tricks

        Cloud tasks (4)

        • Cloud scanning
        • Cloud printing
        • Cloud file uploads
        • Cloud file downloads

        Request forms (3)

        • Disable user request
        • New user request
        • Change user access request

        Cloud resources (8)

        • Cloud TeamViewer
        • Manage Office RTF templates
        • Secure messaging clients
        • Middleware install
        • Troubleshooting & FAQ
        • Tyro Terminal selector
        • Zedmed Cloud Requirements
        • Zedmed Cloud loading issue
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