Articles
Cloud TeamViewer
TeamViewer is used by Zedmed Cloud to provide remote support and see what is on your screen. To open TeamViewer:
Select this link https://get.teamviewer.com/zedmed
Troubleshooting & FAQ
How often do i need to use DUO 2FA When first logging into Zedmed Cloud, you need to authenticate with DUO 2FA. If the Zedmed session is inactive for 1 hour, the customer will need to authenticate with DUO 2FA to log back in. If the Zed...
Login loading issue
Zedmed has received reports of Zedmed Cloud failing to load for some users after signing in. Our investigation suggests a recent Google Chrome update prevents the page from loading, causing Zedmed Cloud to remain stuck on the loading screen. ...
SaaS tasks & backups
Zedmed Cloud is a Software as a Service (SaaS) solution, and this document provides a list of the routine tasks performed by Zedmed and the tasks that need to be requested.
Zedmed Cloud feature support
This document details the Zedmed features and integrations supported in Zedmed Cloud. Third-party integrations that are not supported have been included; however, this list should be considered exhaustive. SMS Support Only ZedSMS can be used t...
Zedmed Cloud requirements
Mobile phone requirements Zedmed Cloud's 2FA requires a mobile phone that supports: iPhone iOS 15.0 and greater. Andriod 11.0 and greater 2FA does NOT support ChromeOS or Huawei. Web browser requirements Zedmed Cloud supports Google C...