Problem
You received a certificate error message when trying to use My Health Record or electronic prescribing.
Description
The Certificates Australia Super Chain of Trust is a set of security certificates that Windows needs to connect to My Health Record and electronic prescribing. If you received an error, some of these certificates have expired, which is preventing your clinic from accessing My Health Record or using electronic prescriptions, even if your NASH certificate is still valid.
Solution
To resolve this error, download a New Chain of Trust and install it on your Zedmed server.
Steps
To resolve this issue:
- Open the Certificates Australia Download Portal.
- Select Services Australia PKI > Super Chain of Trust (Windows)
This will download a file with a New Chain of Trust. - Right-click the downloaded file and select Install Certificate.
- Follow the prompts by selecting Next, then Finish.
- Close out of Zedmed and log back in.
This will automatically replace the expired backend certificates and inject the updated Services Australia Root Certification Authority identities directly into your Windows certificate store.