zedmed
Table of Contents
Table of Contents
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Glossary
CLINICAL
Running an encounter
Clinical overview
Starting an encounter
Recording an encounter
Patient demographics
Patient summaries
Patient history
End of encounter billing
Customising Clinical layout
Results inbox
Results Inbox training video
Managing the Results Inbox
Assign or reassign results
Scan results & documents
Summary Views Results
Customising the Results inbox
Clinical features
Secure Send
The Doctors App
Quick Documents
Clinical Letter Writer
My Health Record
HealthShare directory
Telehealth on-prem consults
Problems module
Add problem from ICPC
Add existing/recent problem
Add problem using free text
Summary Views Problems
Drugs module
Write a prescription
Write a compound drug script
Script Details screen
Reprints and cancellations
Summary Views Medications
Selecting drugs using MIMS
Observations module
Record physical measurements
Record INR measurements
Record pathology results
Record respiratory functions
Summary Views Observations
Referrals module
Write a referral letter
Write a pathology referral
Write a radiology referral
SmartForm & SR referrals
Summary Views Referrals
Immunisations module
Immunise an adult
Immunise a child
Transmit immunisations to AIR
Summary Views Immunisations
Allergies module
Record an allergy
Record no known allergies
Remove an allergy
Summary Views Allergies
Other modules
Chronic Condition Management
Pregnancy features
Examination Templates
Backdate
Diagrams module
Capture/Import (Image)
Clinical Calculators
Clinical tasks
Write Batch Letters
Write ReturnToWorkSA eWCC
Create To do lists
Spell check
Heidi AI
Heidi AI
Heidi AI FAQ
Heidi AI Webnair
Heidi AI set up account
Clinical resources
Clinical reports menu
Flexi reports
My Health Record FAQ
Document versioning
Outbox Viewer
Zedmed Auto Text
OFFICE
Patients
Register/update a patient
Find existing patient
Attend a patient
Invoice a patient
Add a patient referral
Add a patient recall
Archive or merge patients
Account Enquiry guide
Appointments
Find an appointment
Book an appointment
Cancel an appointment
Appointment display options
Manage the Waiting Room
SMS confirmations & reminders
Send a manual recall
Send a manual reminder
Surgical bookings
Scheduling
Create a schedule
Change a schedule (ongoing)
Extend a schedule (one-off)
Mark a period as unavailable
Scheduling FAQ
Scheduling video guide
Zedmed SMS
Set up SMS
SMS Configurations
Managing SMS messages
ZedSMS Message Centre
Top up ZedSMS credits
Customise SMS text
Marketing Messages
All SMS send options
SMS pre-defined messages
Management reports
Patients Report
Recalls Report
Statistics Report
Referral Doctors Statistics
Referrals Expiring Report
Patient Service Report/Bulk SMS
Assistant Service Report
Daily reports
Transaction GST Report
Attendance Report
Appointment Report
Appointment Audit Report
Waiting Times Report
Practice reports
Finding the right report
Reports video guide
Referral Doctors Report
Treating Doctors Report
Item Report
Office features
Intramail system
Shortcut keys
Office letters & labels
Logins & passwords
Change your password
Switch branch or user
TeamViewer QuickSupport
Release notes
Zedmed's Current Release
Zedmed v36.2.0
Zedmed Version 35
BILLING
Payers & fees
Payers, items & fees overview
Managing Item fees
Update item fees - automatic
Update Medicare fees - manual
Update Other Fees - manual
Add a new Medicare item
Add a non-Medicare item
Add a new fee type
Extend a fee's end date
Derived item fees
Change a practice's private fees
Invoice creation
Bulk Bill & DVA invoicing
ECLIPSE (Fund) invoicing
Private Patient invoicing (MAOnline/Tyro Easyclaim)
3rd party invoicing (e.g TAC)
Suppressed invoices (for claims)
Invoice notes
Billing options
Cancel an invoice (void)
Create a quote
Charge a non-attendance fee
Assisted billing
Bulk Billing consent
Take a deposit (allocate later)
Deferred billing (pay later)
If Medicare rebate goes to clinic
Troubleshoot billing & claims
Billing terminology & concepts
Claim management
Reconcile payments
Review claims
Manually Associate Receipts
Receipt a Medicare payment for a voided invoice
Receipt ECLIPSE payment for a voided invoice (Patient payer)
Videos for Claims & Payments
Receipt ECLIPSE payment for a voided invoice (Fund payer)
Provide copy of Claim Form
3rd party billing
3rd party receipting
3rd party adjustments
Refund a 3rd party
3rd party unallocated credits
Medicare unallocated credits
Batching invoices and receipts
Private patient billing
Private patient receipting
Private patient adjustments
Refund a private patient
Refund a private patient (integrated Tyro)
Refund an ePayment
Reversing MA Online payments
Credit an overcharge
Payer management
Create a new payer
Make Medicare/DVA the payer
Make a health fund the payer
Make patient payer with fund
Make the patient the payer
Make family member the payer
Add 3rd party payer (e.g.TAC)
Deactivate/activate a payer
Banking & Debtors
Best practice banking
Using batches and sessions
Banking reports
Debtors Report
Managing Transfers In & Out
Account Due Reminders
Resolving incorrectly receipted accounts
Incentives & plans
MyMedicare
Medicare Plus
Changes to MBS items, Bulk Billing & CDM
CDM plan & template changes
FEATURES
Online Appointments
Online Appointments FAQ
Reception guide to OLA
Reconcile new OLA
Patient guide to OLA
OLA document requests
OLA Release notes
Set up Online Appointments
Telehealth
Telehealth FAQ
Telehealth Office guide
Telehealth On-prem consult
Telehealth On-prem quickstart
Telehealth Cloud consult
Telehealth Cloud quickstart
Telehealth Cloud copy URL
Patients Telehealth quickstart
Telehealth setup
Zedmed Mobile setup
Payment Gateway
Payment Gateway FAQ
Request a card and bill QSG
Payment Gateway user guide
How OLA requests a credit card
How to process a refund
ePayment Reconciliation report
ePayment Status Report
Integration support
Clinical Integrations
Surgical Partners
eRx ePrescribing
HealthShare
ReturnToWorkSA
MyHealth Record
Cubiko practice intelligence
Secure Send
Secure Send setup
Secure Send FAQ
Secure send templates
Secure Send logo
Payment Gateway setup
Onboarding Payment Gateway
eCommerce registration tips
Set up Tyro API password
Enable PG Reporting
Set up Payment Gateway
Zedmed Apps
Doctors App & Zedmed Mobile
Zedmed Mobile setup
Doctors App setup
Stock Management
Stock Management quickstart
Add a new product
Add and monitor stock
Stock level management
Perform a stocktake
Use stock in a clinical encounter
Set up Stock Management
CLOUD
New to cloud
First time login & 2FA setup
What will change (browser)
What will change (AppStream)
Cloud login
Logging into Zedmed Cloud
Logging in using AppStream
Changing your cloud password
Help: 2FA with no internet
Help: Forgot password/phone
One-time Single sign-on
Single sign-on
SSO FAQ
SSO login using Duo
SSO login using Okta
SSO Troubleshooting
Cloud UI
Cloud navigation video
Web browser menu
Appstream menu
Copy paste in cloud
Cloud UI Tips & Tricks
Cloud tasks
Cloud scanning
Cloud printing
Cloud file uploads
Cloud file downloads
Cloud resources
Cloud TeamViewer
Troubleshooting & FAQ
Login loading issue
SaaS tasks & backups
Zedmed Cloud feature support
Zedmed Cloud requirements
Features
Zedmed Mobile (for Telehealth)
Zedmed Mobile quickstart
Tyro Terminal selector
Office RTF templates
Cannon Remote Capture
Cloud Admin
Secure messaging setup
Middleware install
Assign Tyro cloud users
Request forms
Change user access request
Add/disable user request
ADMIN
Office setup
Appointments & Activities
Create a reminder
Schedule recalls
Set up recall types
Add new patient types
Add Address Book contacts
Edit Message of the Day
Software updates
All release notes
Zedmed upgrade guide
Zedmed specifications
Zedmed firewall settings
NASH certificates
Update MIMS
Change the Zedmed theme
Templates & forms
Zedmed templates overview
Clinical templates
Office templates (FRM Word)
Office templates (RTF Internal)
Create custom invoices
Set up electronic signatures
Practice setup
Practice details
Add a hospital
Add a branch
Rename a branch
Set up Eclipse
Set up drop-down Lists
Set up CCM plans
Register for Medicare claims
Practice definable fields
Add clinical library files
ACIR Immunisation defaults
Setup Tyro on-prem terminals
Set Site Type (Specialist/GP)
Auto-add Referral doctor
Gender Identity options
Staff setup
Add/Remove staff
Add a new doctor
Disable a doctor
Register doctor for claims
Add a new resource
Accounts & security
Void Claim services role
Reset a users password
Claims & Payments access
Practice guidance
Expiring NASH certificate
Zedmed best practice guide
Payroll tax change preparations
Measuring practitioner's time
Practice checklists
SmartForms
HL SmartForms install
HL SmartForms upgrade
HL SmartForms v35 to v36
SmartForms troubleshooting
Incentives and plans
Error codes
AIR error codes
Medicare Easyclaim exceptions
Medicare error codes
ECLIPSE errors
PM notifications
1 March 26 AIR requirements
1 March 25 AIR requirements
1 March 25 eRx requirements
RTWSA SA DLL update
VIDEOS
Home
FEATURES
Online Appointments
(7)
Online Appointments FAQ
Reception guide to OLA
Reconcile new OLA
Patient guide to OLA
OLA document requests
OLA Release notes
Set up Online Appointments
Telehealth
(8)
Telehealth FAQ
Telehealth Office guide
Telehealth On-prem consult
Telehealth Cloud consult
Telehealth Cloud copy URL
Patients Telehealth quickstart
Telehealth setup
Zedmed Mobile setup
Payment Gateway
(7)
Payment Gateway FAQ
Request a card and bill QSG
Payment Gateway user guide
How OLA requests a credit card
How to process a refund
ePayment Reconciliation report
ePayment Status Report
Integration support
(7)
Clinical Integrations
Surgical Partners
eRx ePrescribing
HealthShare
ReturnToWorkSA
MyHealth Record
Cubiko practice intelligence
Secure Send
(4)
Secure Send setup
Secure Send FAQ
Secure send templates
Secure Send logo
Payment Gateway setup
(5)
Onboarding Payment Gateway
eCommerce registration tips
Set up Tyro API password
Enable PG Reporting
Set up Payment Gateway
Zedmed Apps
(3)
Doctors App & Zedmed Mobile
Zedmed Mobile setup
Doctors App setup
Stock Management
(7)
Stock Management quickstart
Add a new product
Add and monitor stock
Stock level management
Perform a stocktake
Use stock in a clinical encounter
Set up Stock Management